About Light Hero Section

Frequently Asked Questions

From solutions to people, process to pricing, you ask—we answer.

Choosing the right branding and web design partner is a big decision. We’re here to provide honest, clear, and reliable information to help you plan your project with confidence. These FAQs are designed to eliminate the guesswork and make working with StarkSouk easier.

Core Values
Our Mission Light
What makes a client a great fit for StarkSouk?

Our ideal clients share our core values and strategic approach. They:

  • Aim to create value for their customers
  • Operate with purpose
  • Believe branding is essential
  • Are open to new ideas
  • Make active decisions
  • Understand and accept our fees
  • Encourage us to follow our process
  • Prioritize our solutions

No, we don’t offer fully customized solutions.

Each of our programs has a clear set of deliverables. You can choose the one that best fits your needs, or select all three for complete branding or rebranding.

Project timelines depend on your specific needs and goals. A typical branding project takes about 3-4 months, but we tailor timelines to each client.

  1. Programme-Based Engagement:

    We offer three tailored programs to transform businesses into strong, memorable brands. From strategy and identity development to web design and website launch, our bespoke programs cover every aspect of brand transformation.

    • THE CORE – Help you to define your brand and make your brand The Only Choice or GO-to brand.
    • THE EXISTENCE – Help You to build a brand that stands out and leaves a lasting impression.
    • THE OUTLET – Help you to create a website that communicates your offering, builds trust, and increases conversions.

    Learn more on our Offerings page.

Yes, strategy is crucial for clarity, direction, and alignment with your business goals. Whether redefining an existing brand or building a new one, we always start with a strategy to ensure every creative decision has a strong foundation and purpose. Without it, outcomes may lack substance and impact.

We understand the need for confidentiality but prefer to have an initial conversation to establish if there’s a fit before signing an NDA. No proprietary secrets need to be shared at this stage. If we move forward, we can discuss NDAs as needed.

We prioritize meaningful collaborations. Unlike typical RFPs, we require a meeting with key leaders or decision-makers to align visions, understand their goals, and ensure compatibility. This approach helps us create effective brand solutions.

We require a signed Client Services Agreement (CSA) and an advance deposit to begin work.

The StarkSouk team understands your business through the below activities.

  • Stakeholder interviews
  • Staff Surveys
  • In-depth market, trend, and competitive analysis
  • Customer interviews and surveys

We highly value collaboration and prefer to work closely with our clients, side by side. We believe that a strong, iterative partnership is essential for achieving excellent results in our work.

Pricing varies depending on your selected program. It’s best to discuss your project with our team to receive a tailored proposal that aligns with your budget and timeline.

Our typical project team includes:

  1. Project Manager
  2. Brand Strategist
  3. Copywrite
  4. Brand Designer
  5. Web Designer
  6. Web Developer
  7. Animator
  8. Motion Designer
  9. Illustrator

Depending on the program, 5-8 experts from this list will work on your project.

We start with an introductory call to understand your business, goals, budget, and timeline. Afterward, we may request additional documentation, such as project briefs, your existing website, or past branding efforts. Once we’ve gathered the necessary information, we’ll recommend the most suitable program and guide you through the process.

We are guided by three key principles:

We care for – People

Our greatest strength lies in our people. Each team member is carefully selected, and our culture is the driving force behind our success. We extend our care to our customers, adopting their challenges as our own, and our empathetic approach towards users makes us truly unique.

We care for – Brand Experience

At StarkSouk, we are obsessed with the great brand experience. We are driven by the desire to create an engaging, authentic, and powerful brand experience for our customers.

We care for – Outcomes

We are results-driven & backed by experience. Every project begins with a focus on desired outcomes, including Key Performance Indicators (KPIs), metrics, and results. This commitment ensures our clients achieve the results they desire.

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.